The age of “generative” artificial intelligence has well and truly arrived. Openai’s chatbots, which use large-language-model (llm) technology, got the ball rolling in November.
Read more of Erik Brynjolfsson's paper on The Economist.
A paper by Erik Brynjolfsson of Stanford University and colleagues examines customer-support agents.
The age of “generative” artificial intelligence has well and truly arrived. Openai’s chatbots, which use large-language-model (llm) technology, got the ball rolling in November.
© 2026 Workhelix, Inc.