The Business of Artificial Intelligence (Harvard Business Review)

"Over the next decade, AI won’t replace managers, but managers who use AI will replace those who don’t." - Erik Brynjolfsson and Andy McAfee

July 18, 2017

For more than 250 years the fundamental drivers of economic growth have been technological innovations. The most important of these are what economists call general-purpose technologies —a category that includes the steam engine, electricity, and theinternal combustion engine. Each one catalyzed waves of complementary innovations and opportunities. The internal combustion engine, for example, gave rise to cars, trucks, airplanes, chain saws, and lawnmowers, along with big-box retailers, shopping centers, cross-docking warehouses, new supply chains, and, when you think about it, suburbs. Companies as diverse as Walmart, UPS, and Uber found ways to leverage the technology to create profitable new business models.

The most important general-purpose technology of our era is artificial intelligence, particularly machine learning (ML) — that is, the machine’s ability to keep improving its performance without humans having to explain exactly how to accomplish all the tasks it’s given. Within just the past few years machinel earning has become far more effective and widely available. We can now build systems that learn how to perform tasks on their own.

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