Artificial intelligence is expected to drastically change the way most of us work, but it’s a shift many are unprepared for. Amid all the chatter around AI, there is increasing concern about the threat it may pose to workers, ranging from screenwriters and background actors to lawyers.

Erik Brynjolfsson, along with researchers Danielle Li, and Lindsey Raymond, authored a study in which generative AI was used by over 5,000 customer support agents at a call center, and found that AI tools boosted workers productivity, reduced attrition, and were especially helpful for early-career workers.