Erik Brynjolfsson, a director of the Stanford Digital Economy Lab and a professor, spoke at the World Economic Forum in Davos on Tuesday during a session called "The World in Numbers: Jobs." Brynjolfsson also co-authored the 20111 book "Race Against the Machine."

Brynjolfsson explained that savvy companies will use AI in conjunction with workers because some tasks are better completed by humans and others by machines.

"We studied how you could use generative AI to help the call center operators do a better job and within three to four months, they were already on average about 14% more productive — more calls per hour," [Brynjolfsson] said. "They also had higher customer satisfaction, they also had less employee turnover. So stockholders, customers, workers all were better off," he added.

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